Tenants
Putting Our Tenants First at Sorbon Estates
At Sorbon Estates, our tenants are the core of everything we do, enjoying a wide range of benefits tailored to enhance their experience:
Personal Estates Manager
Our dedicated Estates Manager is always ready to efficiently address your queries and concerns, ensuring a smooth and responsive communication channel.
Focused Tenant Meetings
Your business matters to us. We offer flexible meeting arrangements to discuss any aspect of your tenancy, providing the support you need, when you need it.
Transparency and Maximum Value
We prioritise open communication and clear policies to ensure you receive outstanding value from your investment with us.
Optimising Cost Efficiency
Our approach to property management focuses on reducing operational costs without compromising on quality, benefiting our tenants with a cost-effective leasing experience.
Flexible Lease Terms
We understand that one size doesn't fit all. That's why we offer a range of leasing options designed to meet the diverse needs of our tenants, from various lease lengths to license agreements.
Lively Town Centres
Our properties in town centres boast a vibrant mix of both independent boutiques and established chain stores, enriching the shopping experience and drawing a dynamic crowd.
Supportive Tenant Resources
For our residential tenants, we provide comprehensive step-by-step guides, helping you navigate the leasing, occupancy, and vacation processes with ease.
Tenant Portal
For our residential tenants, we provide detailed guides that cover everything from leasing to living and moving out, designed to make your experience as straightforward and enjoyable as possible.
Out of Hours Emergency Information
If you have an emergency that needs reporting whilst the office is closed (outside of Mon – Thurs 8.30am – 5.30pm & Fri 8.30am – 4pm), please contact the appropriate contractor below. All other emergencies within office hours should be reported to your Estate Manager. For commercial tenants, please refer to the terms of your lease for repair obligations before contacting out of hours emergency numbers, as charges may apply.
Emergency Contact Numbers
Electrical Emergencies
Harveys: 01494 868456
Alan: 07879 554235
Plumbing & Gas Emergencies
Van Heusden: 07833 453640
Fire Safety Issues
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Locksmith Services
Secure Locksmiths: 07799 640096
Other Property Emergencies
Cassie (Maintenance Manager): 07551 153142
What Counts as an Emergency?
An emergency is a situation where:
- You or the property are at immediate risk of injury, harm, or serious damage.
- Complete loss of heating and/or hot water during winter months (December–February).
- Water leaks that cannot be contained.
- Flooding.
- Complete loss of electrical power within the property (excluding local power cuts or blown fuses).
Before Reporting a Power Failure
Please check the following first:
- Have any circuit breakers (RCBs) tripped?
- Are any fuses blown?
- Are neighbouring properties also affected?
You can check for local power outages by contacting:
UK Power Networks / SSE: 0800 029 4285
They can also be contacted online, via Twitter/X (@UKPowerNetworks), or Facebook 24 hours a day.
Before Reporting Any Emergency
Please ensure the issue is not caused by a wider utility outage in your area.
For Water Leaks
Turn off the water supply at the mains immediately if it is safe to do so.
For Gas Leaks
Turn off the gas supply at the mains immediately if safe.
If you suspect a gas leak, contact your gas supplier’s emergency number, which can be found on your gas meter.
If You Smell Gas
Call the National Gas Emergency Service immediately: 0800 111 999
Then:
- Leave the property immediately.
- Open doors and windows if safe to do so.
- Do not operate electrical switches or appliances.
- Do not use naked flames.
- Wait for professional assistance before re-entering the property.
